Privacy Policy

Quiker Technology and Innovation Ltd.

Last updated: September 19, 2025

1. Introduction

At Quiker, we take seriously the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services, applications, websites, and digital platforms.

We are committed to protecting your privacy and handling your personal information responsibly, in compliance with applicable privacy legislation — including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy laws where applicable (including Ontario's Freedom of Information and Protection of Privacy Act), the Brazilian Lei Geral de Proteção de Dados (LGPD), the European General Data Protection Regulation (GDPR), and other applicable regulations.

Quiker Technology and Innovation Ltd. (CNPJ No. 35.865.991/0001-50) is a software development company headquartered in Ribeirão Preto, São Paulo, Brazil, providing software, applications, and digital services. This policy applies to all our services and has been written in plain language to be easy to understand.

For questions or requests related to your personal information, please contact us at: privacy@quiker.com.br

2. Personal Information We Collect

We collect only the personal information necessary to deliver and improve our services. This includes:

Information you provide directly:

• Full name, business name, mailing address, phone number, and email address
• Payment information and billing details
• Professional or registration information submitted through forms

Information collected automatically:

• IP address and approximate geolocation data
• Access logs, device type, operating system
• Cookies and unique browser identifiers

Sensitive information:

In specific contexts — such as health-related applications — we may collect biometric or health-related data. We will always obtain your explicit, informed consent before doing so.

We do not collect information beyond what is necessary for the purposes described in this policy.

3. How We Use Your Personal Information

We use your personal information to:

1. Provide, operate, and improve Quiker's services
2. Meet our legal and regulatory obligations
3. Fulfil contracts with clients and partners
4. Send institutional communications, product updates, and service notifications
5. Personalize your experience on our platforms
6. Maintain security and prevent fraud
7. Train AI models using anonymized data, ensuring automated decisions (such as recommendations) are transparent and fair
8. Send promotional communications or relevant advertisements, where you have authorized us to do so

4. Legal Basis for Processing

We process personal information on the following legal bases, as applicable under PIPEDA, LGPD, GDPR, and other applicable laws:

• Consent — where you have given us clear, informed consent
• Contractual necessity — where processing is required to fulfil a contract with you or to take steps you request before entering a contract
• Legal obligation — where we are required to process your information to comply with applicable law
• Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms

5. Sharing of Personal Information

We may share your personal information with:

• Technology partners, cloud providers, and service providers required to operate our business — subject to confidentiality and data security commitments
• Government authorities, regulators, or courts where required by law or legal order
• Successor entities in the event of a corporate transaction such as a merger, acquisition, or amalgamation

We do not sell personal information to third parties.

If you prefer not to have your information used for marketing purposes, we offer an opt-out mechanism. Please contact us at privacy@quiker.com.br to exercise this option.

6. Your Privacy Rights

You have the right to:

• Access — request confirmation of whether we hold personal information about you, and obtain a copy
• Correction — request that we correct incomplete, inaccurate, or outdated information
• Deletion or restriction — request anonymization, blocking, or deletion of your data where permitted by law
• Portability — receive your data in a structured, commonly used format and transfer it to another service
• Withdrawal of consent — withdraw consent at any time, where processing is based on consent
• Information about disclosures — request information about third parties with whom we have shared your data
• Object to processing — object to processing based on legitimate interests where you believe your fundamental rights are affected

To exercise any of these rights, please contact us at: privacy@quiker.com.br

We will respond to requests within the timeframes required by applicable law (generally 30 days under PIPEDA).

7. Information Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Firewalls and intrusion detection systems
• Internal access controls and role-based permissions
• Continuous system monitoring
• Data governance and confidentiality policies
• Two-factor authentication available for user accounts and internal systems

Breach notification: We maintain an incident response plan. In the event of a breach that poses a real risk of significant harm, we will notify affected individuals and the relevant authorities within 72 hours, as required under PIPEDA (Breach of Security Safeguards Regulations), LGPD, and GDPR.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve navigation, personalize content, and analyze usage patterns:

• Essential cookies — required for core functionality such as login, settings, and preferences
• Analytical cookies — collect usage data to help us improve our services
• Marketing cookies — used for personalized advertising, only where you have authorized their use

You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our platforms.

9. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal or regulatory obligations. When the retention period expires, personal information is securely deleted or anonymized.

10. International Data Transfers

Our services are operated by a company headquartered in Brazil. When you use our services, your personal information may be transferred to and processed in Brazil or other countries where our service providers operate.

Where personal information is transferred outside Canada, we take steps to ensure it receives a comparable level of protection — including contractual safeguards, data processing agreements, and compliance with the transfer requirements of PIPEDA, LGPD, GDPR, and other applicable frameworks.

11. Artificial Intelligence

Some of our services use artificial intelligence to deliver personalization, recommendations, and analytics. We are committed to transparent and responsible AI practices. Specifically:

• Data used to train AI models is anonymized before use
• Automated decisions affecting you are subject to human review upon request

You have the right to:

• Request an explanation of any automated decision that affects you, and ask for human review
• Contest outcomes that affect your rights or interests
• Opt out of having your data used for AI training by contacting us at privacy@quiker.com.br
• Opt out of automated decision-making in the processing of your data

Our commitment is to minimize bias and ensure transparency in all uses of AI.

12. Children's Privacy

Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

13. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the "Last updated" date at the top of this document. We encourage you to review this policy periodically. The most current version is always available at www.quiker.com.br/privacy

Material changes will be communicated to you directly where required by applicable law.

14. Contact Us

For questions, requests, or to exercise your privacy rights, please contact our Privacy Office:

Email: privacy@quiker.com.br

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or with the provincial privacy commissioner in your province where applicable.

Quiker Technology and Innovation Ltd. is committed to protecting your privacy and building a relationship of trust. Thank you for choosing our services.